Order cancellation
Cancellation eligibility depends on order status and applicable pharmacy rules. Once an order has progressed beyond an allowed cancellation state, cancellation may no longer be available through the account.
Paid orders
When an eligible paid order is cancelled, a refund request may be created and reviewed according to the applicable order and pharmacy policy.
Refund timing
After a refund is successfully processed, settlement time depends on the original payment method and the relevant bank or payment provider.
Prescription-required products
Products that require a prescription are subject to additional validation. Failure to provide an eligible prescription may prevent fulfillment and can lead to cancellation according to platform rules.
Incorrect or unavailable items
Cases involving unavailable stock, product issues or fulfillment concerns should be raised through AllWell support so the relevant order can be reviewed.
Contact
For order support, contact allwellpharmatech@gmail.com and include the relevant order number. Final refund timelines and exclusions should be approved by AllWell Pharmatech before launch.