Platform use
Users must provide accurate account information, use the platform lawfully and keep login credentials and OTPs private. Access may be limited where an account is inactive, restricted or used in breach of these terms.
Healthcare information
Platform content, reminders and records support healthcare coordination and do not replace professional diagnosis, emergency care or direct advice from a qualified clinician.
Doctor services
Doctor profiles and appointment availability may change over time. AllWell may review, update, suspend or remove professional profiles when required for service quality, compliance or platform safety.
Pharmacy commerce & statutory compliance
All partner and hospital pharmacies operate strictly in accordance with statutory licensing requirements under the Drugs and Cosmetics Act, 1940 and Drugs and Cosmetics Rules, 1945. All dispensations are conducted under the supervision of appointed registered pharmacists registered with the State Pharmacy Council.
Prescription-only medications (Schedule H, H1, and X formulations) are dispensed solely against a valid prescription issued by a Registered Medical Practitioner (RMP). Product availability, batch stock, pricing, taxes, and fulfillment are validated prior to checkout. Orders may be fulfilled through designated licensed pharmacy premises.
Medicine pricing and availability
Product pages show the applicable MRP and selling price. Final availability, prescription requirements, taxes and order totals are confirmed during checkout. Any medicine price lists or statutory notices required by applicable law remain available through the appropriate licensed pharmacy channels.
Payments
Online payments are processed through the payment options shown at checkout. An order is confirmed after the payment provider reports a successful transaction and the order is accepted by the platform.
Changes
AllWell may update platform features and approved terms when required. The final legal version should specify effective dates, jurisdiction and company-specific obligations.